CaterWoo account help

Delete your account and data

You can permanently delete your CaterWoo account and associated restaurant data in the app or request deletion from the web. Never send us your password, verification code, or one-time passcode.

Option 1 · In the app

Delete it yourself

Open CaterWoo and sign in.
Go to Settings.
Select “Delete account and data”.
Confirm your identity and the permanent deletion.

Option 2 · Without the app

Email a deletion request

Email us from the address used for your CaterWoo account. Include your restaurant name so we can identify the correct account.

Request account deletion

What deletion covers

Your CaterWoo sign-in account and authentication identifier
Your restaurant profile and contact information
Catering orders, including customer and receiver contact details
Order items, dates, addresses, prices, statuses, and notes

CaterWoo records a payment method and order status for restaurant operations, but it does not process or store payment card numbers.

Timing and specific-data requests

We process verified deletion requests within 30 days. Limited records may remain in backups or logs only when reasonably required for security, legal, fraud-prevention, or operational purposes, and are removed according to their normal retention cycle.

To request deletion of specific information without closing your account, email hello@caterwoo.com from your account email and describe the information you want us to remove.

Read our privacy policy or visit support.